(MEDIA RELEASE) WASHINGTON, June 17, 2019 — Robocalls, we all get them. They are the top consumer complaint received by the FCC.
Many robocalls spoof neighborhood phone numbers to make it appear as if a call is coming from the recipient’s local area by mirroring their area code and local exchange. Spoofed calls are often the start of an imposter scam, the top scam complaint filed with the FCC last year and the top complaint category reported to the FTC by people in Wisconsin.
Did you know that on June 6 the FCC affirmed that phone companies can immediately begin blocking unwanted robocalls by default based on reasonable call analytics? Also, phone companies may now offer customers the choice to opt-in to tools that block calls from any number that does not appear on a customer’s contact list or other “white lists.”
Phone companies are also preparing to roll out a robust caller ID authentication system, allowing them to block or label spoofed calls and help authorities track down the sources.
Helpful Tips to Avoid Spoofing Scams
- Don’t answer calls from unknown numbers. If you answer such a call, don’t hang on, hang up immediately.
- If you answer the phone and the caller – or a recording – asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.
- Do not respond to any questions, especially those that can be answered with “Yes” or “No.”
- Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
Consumer Event Topics
- Scam Alerts
- Slamming, Cramming and Telephone Billing
- Television Broadcast Transition
- Broadband and Digital Inclusion
- Protecting Your Smart Device
- How to Make Your Views Heard at the FCC
- How to File Complaints with the FCC
Midwest Rural Tour Schedule – Wisconsin
Wednesday, June 26
Presentation at La Crosse Public Library – Download Event Flyer
800 Main Street, La Crosse, WI 54601
Thursday, June 27
- 12:00 pm
Presentation at the Kupper Ratsch Senior Center – Download Event Flyer
10025 Superior Ave., Tomah, WI 54660
Friday, June 28
- 12:00 pm
Presentation at DeForest Senior Center – Download Event Flyer
505 N Main St., DeForest, WI 53532
- 3:00 pm
Presentation at Portage Public Library – Download Event Flyer
253 W. Edgewater St., Portage, WI 53901
Midwest Rural Tour Schedule – Minnesota
Wednesday June 26
12 p.m. – 1 p.m. – Town Hall Meeting
207 Lafayette St.
Winona, MN 55987
La Crescent, MN
3:30 p.m. – 4:30 p.m. – Public Face Meeting
315 Main St.
La Crescent, MN 55974