Local Eau Claire dispatcher honored for helping deliver baby over the phone

Local News

EAU CLAIRE, Wis. (WLAX/WEUX) – An Eau Claire dispatcher is being honored for helping a man deliver his grandchild, all over the phone.

First News at Nine’s Max Cotton spoke with both of them today.

Danielle Wik answers emergency calls every day. But, the call she received on April 19 from Craig Menne wasn’t like other emergencies.

“I was at my son-in-law and daughter’s house and that’s when my new grandson decided to make a surprise visit,” said Menne.

When she got the call, Wik says Menne told her the baby was crowning, meaning he could see his head.

Wik said, “I just made sure that they were safe, that she was lying down. A lot of times the babies come very fast. So, I didn’t want the baby to come out and, you know, you know don’t want him to drop the baby or whatever.”

Despite being a respiratory therapist and bypass machine specialist at the University of Minnesota Hospital, Menne says he would not have been able to deliver his grandson without a helpful voice on the phone guiding him through the experience.

“Without that composure she had, I definitely probably could have easily not been as calm,” said Menne.

Wik says all she did was follow her training.

“It’s my job. That’s what I come here every day to do. I like to provide professional support and get them the help that they need right away,” said Wik.

Wik received a stork pin Thursday for her work.

Though she’s proud of her award, she says it wouldn’t have been possible without help from fellow dispatchers who worked with her on the call so she could stay focused on helping Menne.

In Eau Claire, Max Cotton, First News At Nine.

Menne’s grandson and his daughter are both doing great.

The Communication Center’s Director says the stork pin is given to dispatchers across the country when they help deliver a child over the phone.

Wik is the first Eau Claire dispatcher to receive one since City’s Communication Center started giving them out.

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